Whenever you have cause to maintain some or all of your customer relationship by telephone and mail, voicentre has the people, facilities and expertise to help. not only can we introduce new levels of efficiency, we can also reduce the costs you are presently incurring when managing these tasks yourselves.

Voicentre provides a cost effective way for you to outsource either all or some of your inbound customer calls. From occasional sales enquiries to full customer service inbound responses, we have the experience and capability to help. our UK based Call Centres utilise the latest technology complete with comprehensive back up and support.

1ST LOCATE ® trace & collect.  There are many Debt Collection Agent's in the marketplace vying for prime collection's work. In truth, many of these offer an excellent service in this area. However, with so many to choose from, who do you choose ? Trace & Collect leaves Clients with a greatly reduced choice. In fact, many Debt Collection Agent's take T & C work purely to get a 'foot in the door' for prime. Ultimately, this can only lead to underperformance as prime Debt Collection Agent's struggle to produce results with trace & collect. Recoveries in T & C are typically far lower than prime. There are several reasons for this.

1/. a prime Debt Collection Agent will often shy away from the initial investment (whether in-house or outsourced) required to trace an individual before or if recoveries commence.

2/. a prime Debt Collection Agent often lacks the resource and expertise to trace effectively.

3/. lettering or despatching a card to the last known address is often the extent of trace activity undertaken by a prime Debt Collection Agent. The approach taken by 1st Locate is different.

We started as a Trace Agent, offering quality tracing with comprehensive 'visible' confirmations. Our success in this field led us to believe we could be successful in the collections arena. The Management at 1st Locate have backgrounds ranging from the Banking & Finance industries to the Utility sectors so a progression into the collections industry was a logical step forward. Fundamentally, our key products are now 'trace only' or 'trace & collect'. Although we have several major 'prime' clients, we are always actively seeking additional trace & collect clients. 1st Locate are rapidly becoming one of the most successful companies offering 'trace & collect'. We now have a portfolio of major Trace & Collect clients including some of the larger Gas, Electricity and Water Utilities. Investment in new technology and people development has enabled our continued expansion in this 'niche' sector. All cases placed with us for Trace & Collect undergo a comprehensive trace process including the use of our Express Address product followed by full trace activity culminating in collections proceedings when we conclusively establish the new address. The large investment we make in each case ensures that we are a) able to find more abscondees/movers than our competitors & b) convert larger numbers in to paying customers again. Our comprehensive understanding of Gas, Electricity, Water and credit/finance ensures we are able to effectively negotiate and resolve difficult cases. In fact, we have gained particularly good experience in the Utility sector concerning consumption/responsibility issues whether gas, electricity or water related. Some of the benefits of using 1st Locate trace & collect debt recovery services: We offer our clients dedicated banking facilities with BACS settlements at pre-agreed intervals. Expertise in the trace industry second to none by one of the UK's largest trace agents Sophisticated trace and collection computing systems providing comprehensive audit trails Open door policy Express address forwarding address system Tele numbering and auto address cleansing repair/maintenance systems Return mail facility Sophisticated telephony with call monitoring and analysis facilities Specialist experience in the Utility sector Sophisticated reporting including interim reports on cases prior to collection activity For further information regarding trace and collect, please telephone 0113 297 7588 or Brochure request

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International address and telephone cleansing. Need addresses or telephone numbers for international businesses - we are able to data cleanse addresses or append telephone numbers or email addresses to international business addresses.

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