2006 looks set to be another record breaker for 1st Locate. A number of major new contracts have already been signed leading to 1st Locate's acquisition of new 6000 sq ft Call Centre premises in 2005 and the opening of a second site in Scarborough , North Yorkshire in 2005. This will enable staff numbers to grow to around 120 in the short term.

A number of well known companies have already outsourced a range of services to 1st Locate including debt recovery and customer services contracts including a number of major Utilities.

1st Locate provides inbound and outbound telephony support across a number of areas including billing resolution, meter and consumption queries and general customer service support. Our pricing, technology and efficiency ensures we are a viable alternative to the recent outsourcing of similar services to countries such as India.  Our ability to move quickly ensures that we are able to undertake even the shortest term assignments with minimal lead times. Our cost base enables pricing that competes with offshore Outsourced organisations yet retains UK based employment and associated benefits of a 'local' operation.

1st Locate posseses the capability to provide short or long term support for outsourcing projects whether this involves utilising 1 or 100 staff. You may have a short term or one off need for inbound response handling from a one off or regular direct marketing campaign. Alternatively, you may have a need for billing, statementing and customer services operations. We even maintain secure warehousing for product returns and mail despatch. Whichever of these are required, you can be sure of a professional, effective and speedy delivery of your project requirements.

Telephone Corporate sales on 0113 297 7508 for further details.

Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills
How do we achieve this?
Intelligent call routing that enables the right strategy to be employed for every call, customer and eventuality. UK based staff trained to the highest standards. Telephony and computing infrastructure that provides the highest efficiencies together with the ability to convincingly outperform traditional solutions and practises.

Unrivalled speed to market - irrespective of your requirements, we genuinely can offer a solution that enables the delivery of your operational requirements without delay - literally! -  We have taken over whole customer service operations within 48 hours