BAD DEBTOR TRACING,TRACE & COLLECT,DEBT RECOVERY,DEBT COLLECTION,TELEPHONE NUMBER SOLUTIONS,DATA CLEANSING,RETURN MAIL,DEBT PURCHASE

Whenever you have cause to maintain some or all of your customer relationship by telephone and mail, voicentre has the people, facilities and expertise to help. not only can we introduce new levels of efficiency, we can also reduce the costs you are presently incurring when managing these tasks yourselves.

Voicentre provides a cost effective way for you to outsource either all or some of your inbound customer calls. From occasional sales enquiries to full customer service inbound responses, we have the experience and capability to help. our UK based Call Centres utilise the latest technology complete with comprehensive back up and support.

1ST LOCATE ® debt recovery

1st Locate ® provide effective and responsible debt collection across a variety of business and industry sectors relating to Consumer and Commercial debts.

In addition to maintaining a professional and respectful approach, you can be sure that our compliance standards and practises are second to none. We are full members of the Credit Services Association and are fully supportive of their code of conduct which is fully integrated to our staff development and training programs.

Is your money safe with us?

All monies recovered on behalf of our clients are deposited in 'Client Trust accounts'. Larger client's are provided with dedicated Bank account facilities with remote viewing access. Smaller clients monies are deposited to general client trust accounts. Therefore, you can be assured that we never use your money to fund our business. We are able to settle at whichever frequency you prefer, by BACS or cheque, gross or net.

The flexibility of our IT systems together with the expertise of our Debt Negotiators ensure we can make a positive difference when undertaking debt recovery on behalf of our clients. We are able to integrate bespoke collection strategies and dedicated collections staff if required. Our ability to design processes and roll these out to our Customer facing Operations, also ensures that we are able to undertake new client instructions with the minimum of delay.

UTILITY DEBT COLLECTION. Our experience in the Utility sector has developed around tracing and collecting debts but also the identification and resolution of periods of supply and responsibility for consumption. We currently service six of the largest Utility companies in the UK. Our debt negotiators are skilled in all types of Gas, Electricity and Water payment tariffs, metering options & measured/unmeasured consumption issues. We invest much time in staff training for this sector and the regulatory issues and restrictions in force. We are currently the top performing debt collection agency for a number of our Utility clients - let us show you how with a free trial for all new Utility clients.

Brochure request

International address and telephone cleansing. Need addresses or telephone numbers for international businesses - we are able to data cleanse addresses or append telephone numbers or email addresses to international business addresses.

Overflow	Customer Service
Return mail processing	Payment processing
Disaster recovery	Media response
Media response	Application processing
Credit control	Support desk

Other services - credit management

Trace & collect	Full trace services
Express mini trace	Bad debt recovery
Contact centres	Utility services
Local authority services	Locate GB search engine
LCS - Bill payments	Actius

* Sales responses lines
* Ecommerce response lines
* Brochure request lines
* Overflow call handling
* Media response lines
* Message handling
* Technical support helplines

Above are just a few of the tasks our clients entrust us to perform on their behalf.

- clients are also able to outsource complex tasks such as credit control, billing management and payment processing

Voicentre also provide an in-house print and fulfilment function including warehouse despatch & receipt.

Need a billing, customer service, call centre or collections system? We are the developers of - Actius Agent