Whenever you have cause to
maintain some or all of your customer relationship
by telephone and mail, voicentre has the people,
facilities and expertise to help. not only can we
introduce new levels of efficiency, we can also
reduce the costs you are presently incurring when
managing these tasks yourselves.
Voicentre provides a cost effective way for you to outsource either all or some of your inbound customer calls. From occasional sales enquiries to full customer service inbound responses, we have the experience and capability to help. our UK based Call Centres utilise the latest technology complete with comprehensive back up and support.
FULL TRACE INVESTIGATIONS. Our services are suitable for corporate clients seeking to regain contact with current or former customers. In many instances, instructions are received as a result of individuals absconding prior to the repayment of debts or borrowings. In these circumstances, we are able to put you back in touch with the debtor, quickly, efficiently and discretely, whilst maintaining a fully compliant approach to trace investigations. Our state of the art call centre telephony equipment, sophisticated computer systems and highly trained staff are able to accommodate bulk trace instructions. We enter into service level agreements with our clients ensuring strict turnaround times and quality reporting. Our full trace service includes the current address for the subject with two independent verifications of their residency, a report detailing all such information and our methods of obtaining and a guarantee that the information is accurate for an agreed period. We can tailor this service to specific client requirements with fees ranging from £ 15.00 - £ 35.00 for volume account customers. If you do not have account facilities then you can order this product securely on line now. BUY NOW ONLINE We pride ourselves on our legitimate and ethical approach to trace, investing much time, effort and resources into compliance training for our staff and trace methods.
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* Sales responses lines* Ecommerce response
lines* Brochure request lines* Overflow call handling
* Media
response lines* Message handling
* Technical support helplines
Above are just a few of the tasks our
clients entrust us to perform on their behalf.
- clients are also able to outsource
complex tasks such as credit control, billing
management and payment processing
Voicentre also provide an in-house print and fulfilment function including warehouse despatch & receipt.
Need a billing, customer service, call centre or collections system? We are the developers of - Actius Agent
